Facilities & Amenities

A guide to our public areas, including rest rooms and cafeterias, all of which are accessible to people with disabilities.

Communication Access: Interpreter Services & Assistive Technology

Mass General is committed to making communication accessible to all people. Many personal and interpretive services are available to patients, visitors and staff.

Transportation, Shuttles & Parking

We are conveniently located near accessible public transportation and provides accessible parking and shuttle services.

Ambassadors and Escorts

Ambassadors in Mass General's police and security department can help patients and visitors with special assistance requests, such as getting out of a car or into a wheelchair.

Ambassadors are posted at the hospital's main entrance and other major entrances. Ambassadors are easily identifiable by their jackets and badges.

In addition, information desks are located throughout the hospital’s main campus buildings, near many of the major entrances. Volunteers and staff at the information desks are available to assist you with getting to your destination at the hospital. Information desk staff also can help answer questions or locate an ambassador or volunteer escort.

Wheelchairs

Wheelchairs are available at the hospital’s main entrance and other major entrances, including:

  • White Building/Main Entrance (55 Fruit Street, Boston, MA 02114)
  • Wang Ambulatory Care Center (15 Parkman Street, Boston, MA 02114)
  • Yawkey Center for Outpatient Care (32 Fruit Street, Boston, MA 02114)
  • Gray Building (90 Blossom Street, Boston, MA 02114)

Wheelchairs are not available at the entrance to the Jackson Building lobby.

Accessible Entrances

Most buildings on Mass General's Main Campus are connected via hallways. The hospital has several main accessible entrances available to patients, visitors and employees. Download a campus map.

Recommended Main Campus Entrance (15 Parkman Street, Boston MA 02114)
The Wang Ambulatory Care Center entrance is fully accessible and connects directly to the White Building/main entrance via elevator.

White Building (55 Fruit Street, Boston, MA 02114)
Considered Mass General's main entrance, the White Building is accessible. The building entrance is open 24 hours.

Cox Building (100 Blossom Street, Boston, MA 02114)
The Cox Building is accessible by elevator from the sidewalk-level entrance. This connects directly to the main part of the hospital. The building entrance is open 6 am to 8 pm, Monday through Friday.

The Gray and Jackson buildings (80 Blossom Street, Boston, MA 02114) are convenient to the Mass General Brigham shuttle buses and both have automatic doors.

Yawkey Center for Outpatient Care (32 Fruit Street, Boston, MA 02114)
The Yawkey Center is accessible, and the building entrance door closes at 9 pm.

The Lunder Building is adjacent to the White Lobby. The Lunder Building is accessible and is open 24 hours.

50 Staniford Street and 165 Cambridge Street are also accessible.

Contact Our Accessibility Team

To speak with someone at Mass General about accessibility or accommodations, contact:

Resources

  • Massachusetts programs, services and resources guide: disabilityinfo.org
  • Federal government website for people with disabilities, their families, caregivers and friends: disability.gov

Our Commitment to Nondiscrimination and Accessibility

Massachusetts General Hospital does not discriminate against any individual regardless of race, color, religious creed, gender, gender identity or expression, genetic information, sexual orientation, age, disability, veteran or active military status, marital status, national origin/ethnicity, citizenship or immigration status.

Read our nondiscrimination statement