Communication about Medication
Patient Experience
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.
As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following two questions about their experience receiving medications in the hospital:
The answers to these questions help us identify areas in which we can improve our communications with patients about medications.
Higher scores are better
The composite score indicates the percentage of patients who answered "always" to the questions above.
Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) adult patient experience survey
Comparison Group Source: CMS HCAHPS survey
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.