Discharge Information
Patient Experience
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.
As part of a survey about the experience at Massachusetts General Hospital, patients are asked the following two questions about the discharge instructions they received:
This information helps us better understand patients’ perceptions of the instructions provided by Mass General staff and identify opportunities to improve.
Higher scores are better
The composite score indicates the percentage of patients who answered "always" to the questions above.
The following chart shows the Discharge Information in 2020-2021. Mass General ranked at 93%. The national average was 86%.Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) adult patient experience survey
Comparison Group Source: CMS HCAHPS survey
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.