Patient advocates look into and help resolve patient and family complaints. Advocates can also answer your questions about confidentiality and assist you in getting information about your care.

Patient and Family Relations
Wang Ambulatory Care Center Lobby, Room 018
55 Fruit Street
Boston, MA 02114

Phone: 617-726-3370
Email: mghpatientfamilyrelations@mgb.org
Hours: 8:30 am-5:00 pm, Monday through Friday

Patient and Family Relations is located in the lobby of the Wang Ambulatory Care Center in Room 018. The telephone number is 617-726-3370. Patient Advocates are available Monday through Friday from 8:30 am until 5:00 pm, excluding holidays. Patient Advocates are available to meet with patients, families, visitors or staff or they can be contacted by telephone from inside or outside of the hospital. Walk-ins are always welcome. You can also contact a Patient Advocate in writing or by e-mail and you will receive a timely response.