Mass General Capacity Coordination Center Introduces New Roles Dedicated to Inpatient Capacity Management

This week, the newly opened Massachusetts General Hospital Capacity Coordination Center (CCC) will introduce several new Patient Care Service roles dedicated to improving inpatient capacity.

“These team members will be instrumental in helping to optimize access and patient flow within Mass General,” says Kyan Safavi, MD. “Importantly, all of these individuals will work closely with Admitting, the Capacity MD, the Medical Officer of the Day and frontline staff. We think that this multidisciplinary team-based approach will allow the CCC to be most effective in achieving its aim of helping Mass General offer safe, timely care to all patients.”

The new roles are as follows:

• Nursing Supervisors: The clinical nursing supervisors will rotate through this role, which will serve as the CCC’s chief liaison with nursing staff throughout Mass General on capacity-related issues, including assessing bed closures and playing a key part in facilitating transfer requests from outside hospitals
• Access RNs: This is a 24/7 role (formerly the Emergency Department, or ED, Access RN role), which will coordinate all referrals and transfers from outside institutions seeking access to the Mass General ED. Please note that all phone numbers previously used for ED Access will remain the same
• Case Manager: This is a new case management role that will facilitate inflow and outflow by assessing patients for acute level of care appropriateness as well as identifying alternate level of care opportunities and coordinating and supporting all repatriation efforts

The Capacity Coordination Center officially opened August 1 in Wang 150, providing a more centralized and strategic approach to capacity management at Mass General.