Prescriptions, Insurance, and Billing Updates

Getting Your Dermatology Prescription (RX) Filled or Refilled

You can request refills online at patientgateway.massgeneralbrigham.org or call our prescription line at 617-726-2914, option 2. The prescription line is staffed Monday through Friday, but you can leave a message at any time and we will return your call. Prior authorization is required for many new medications and takes up to 72 hours to process with your insurance company.

Generally, refills are processed within 24 hours (except weekends and holidays). 

Important Information about Mail Order Prescription (RX) Services

Prescription(s) (RX) sent to mail order prescription services such as Express Scripts are automatically filled and charged to your credit card, unless notification preferences are set up by you with your mail order prescription service.

To avoid unnecessary charges to your credit card, we urge patients to set up preferences with their mail order prescription services to be notified by email, text, or by a phone call before any prescription(s) are charged to your credit card.

Our office cannot stop the charges to your credit card, only you, the patient can stop the charge.  If you set up a notification that a prescription is ready to be mailed, you can cancel the order before it is mailed to avoid charges to your credit card.

Regarding Your Insurance Deductibles

Many insurance plans now have higher deductibles than in past years. Your dermatologist does not have any control over the deductible amounts. The insurance company and your employer determine your deductible amount or if you have private insurance, you and your insurance company determine the deductible.

Your physicians are able to advise you if your service is medically necessary, however; that may not mean that the service is covered in full.  We do not have any knowledge of your annual deductible amount or how much you have already paid towards your annual deductible.  Please contact your insurance company for questions regarding your deductibles.

Missed Appointment Policy

All patients are required to give at least 24 hours advanced notice when cancelling an appointment. Failure to give 24 hours notice ("Same Day Cancellation"), or giving no notice at all ("No-Show") will result in a penalty. Please read our Missed Appointment Policy (Leer en Español: Cita Médica Perdida).