Patient and Family Relations (PFR) Specialists research and help resolve patient and family complaints. PFR Specialists can also answer your questions about confidentiality and assist you in getting information about your care.

Patient and Family Relations
Wang Ambulatory Care Center Lobby, Room 018
55 Fruit Street
Boston, MA 02114

Phone: 617-726-3370
Email: mghpatientfamilyrelations@mgb.org
Hours: 9:00 am-4:00 pm, Monday through Friday

Patient and Family Relations is in the Wang Ambulatory Care Center Lobby, Room 018, and is open from 9:00 am – 4:00 pm, Monday – Friday, excluding federal holidays. PFR Specialists are available to meet with patients, families, visitors, or staff, or they can be contacted by email or phone from inside or outside of the hospital.