617-728-6000Access Patient GatewayFrequently Asked Questions

MGH Downtown Primary Care offers comprehensive adult primary care services in one convenient location, including:

Primary Care

Health care providers at MGH Downtown Primary Care perform routine physical exams, and help to coordinate treatment of complex medical problems and referrals to specialists. We also offer our patients preventive services and wellness programs.

Phlebotomy

Our on-site phlebotomy lab performs blood work Monday through Friday from 8:00 am – 5:00 pm. If one of our providers orders tests, patients can visit the lab during our regular business hours. Results are typically available through Mass General Brigham Patient Gateway within two weeks. If test results show an abnormality, the patient's primary care provider will be notified immediately and will contact the patient by telephone.

Behavioral Health

Our behavioral health specialists and case managers offer confidential counseling to our patients to help address behavioral, emotional and substance abuse issues. We can also connect patients with referrals to other providers and helpful community resources. The MGH Downtown team supports our patients every step of the way.

Interpreter Services

Patients who require a translator should let us know when booking their appointment, and we will arrange for a translator to be present during the appointment.

Referrals

MGH Downtown physicians are responsible for arranging all medical care, including referrals to specialists. If the patient and their health care team decide that a specialist is needed, patients will be referred to a physician within the Mass General Brigham HealthCare Network.

The specialist’s care team will contact patients directly to schedule a referred appointment. Patients can also contact our Central Referral Line at 866-489-4046. Please be prepared to provide the following information:

  • Name and call back telephone number
  • Mass General medical record number or date of birth
  • The name of the specialist
  • Appointment date and time
  • Visit reason
  • Insurance company name and policy number

Routine referrals may take up to 14 days to process.

Prescription Refills

Current patients can request prescription refills online using Mass General Brigham Patient Gateway or by calling their pharmacy directly. When requesting a prescription refill, patients should have on hand the name of the medication, the dosage and the telephone number of their pharmacy.

Most prescription renewals will be filled within 48 hours. Any requests received after noon on Friday will not be filled until the next business day. We urge patients to plan ahead so prescriptions will be ready when they are needed.

Medical Records

Learn how to request your medical records here.

Same Day Appointments

Same day services provide existing MGH Downtown patients with appointments for immediate medical needs when they cannot be seen by their primary care physician. To request a same day appointment, our patients should call our office at 617-728-6000.

After-hours Coverage

We provide physician coverage for our existing patients' urgent needs, 24-hours a day, seven days a week. Please call our office at 617-728-6000 and a physician can be called for you. Patients with medical emergencies should call 911.