The provider has always been attentive, but this time she asked if she could record our conversation. I was blown away by how helpful it was to have her maintain eye contact with me instead of turning to the computer to type in notes as we spoke. Both of us were able to have follow up questions without a break in the flow. It allowed for an in ... Read More

The provider has always been attentive, but this time she asked if she could record our conversation. I was blown away by how helpful it was to have her maintain eye contact with me instead of turning to the computer to type in notes as we spoke. Both of us were able to have follow up questions without a break in the flow. It allowed for an in depth conversation with lots of support built in. Then she ran the AI program that put the conversation into notes and she had us look at the notes together which helped not only clarify some issues but insured we were both on the same page.... I left the visit with a deeper understanding of what is going on, next steps, and resources I should look into. This provider used this tool to make my visit with her more relaxed, productive, supportive and allowed for us to really work together in the allotted amount of time we had.

Joy is outstanding. I was very fortunate to be able to have her to be my doctor here on this. I can't thank her enough. She's all, she lives up to all the experiences I've had with the specialists at MGH, which I've been with you guys for about 35, 40 years now. She's just terrific. Great people skills, listens carefully, thinks ahead about what's ... Read More

Joy is outstanding. I was very fortunate to be able to have her to be my doctor here on this. I can't thank her enough. She's all, she lives up to all the experiences I've had with the specialists at MGH, which I've been with you guys for about 35, 40 years now. She's just terrific. Great people skills, listens carefully, thinks ahead about what's the next important question to ask. She was a couple steps ahead of me in bringing out what I wanted to be able to hear so that I didn't have to ask more questions. So it's just terrific experience. And again, I feel very, very fortunate. So thank you very much. And my name is [redacted]

Dr. Tsai is excellent. She reviews everything, makes suggestions and is aware of my overall health issues. She is always upbeat and easy to speak with.

She was very efficient, provided a detailed report from our visit on the patient portal for me to refer to.

Excellent provider an communicator

This was the first time I saw this provider, who is replacing another I saw for many years before he retired. Both of these providers -- unlike many others I have seen within MGH -- showed an interest in who I was as a human being aside from the medical issue immediately at hand. I appreciated this as many other providers at MGH I have seen ... Read More

This was the first time I saw this provider, who is replacing another I saw for many years before he retired. Both of these providers -- unlike many others I have seen within MGH -- showed an interest in who I was as a human being aside from the medical issue immediately at hand. I appreciated this as many other providers at MGH I have seen confine their interest to an organ or part of an organ that is their specialty.

First time I've seen this Doctor and it was good and will see her again.

Overall great!

Excellent care and shows great concern for patient

One of best overall doctor patient consults ever