I was late for appointment and they worked quickly and professionally to ensure I still had quality time for the visit

First visit and she was excellent. I was impressed.

Dr. Tsai was very thorough in going over my records and has a plan.

Dr Tsai is great! She fully listened to and answered all my questions, and took the time to explain things in detail. I generally feel rushed when I'm with a doctor, but this was not at all the case with Dr Tsai. I feel very comfortable with her treatment advice.

Dr. Tsai was the most concerned, caring, and thorough doctor I have ever gone to. I left the office and just told everybody about her. She was wonderful.

Caring and knowledgable

The provider has always been attentive, but this time she asked if she could record our conversation. I was blown away by how helpful it was to have her maintain eye contact with me instead of turning to the computer to type in notes as we spoke. Both of us were able to have follow up questions without a break in the flow. It allowed for an in ... Read More

The provider has always been attentive, but this time she asked if she could record our conversation. I was blown away by how helpful it was to have her maintain eye contact with me instead of turning to the computer to type in notes as we spoke. Both of us were able to have follow up questions without a break in the flow. It allowed for an in depth conversation with lots of support built in. Then she ran the AI program that put the conversation into notes and she had us look at the notes together which helped not only clarify some issues but insured we were both on the same page.... I left the visit with a deeper understanding of what is going on, next steps, and resources I should look into. This provider used this tool to make my visit with her more relaxed, productive, supportive and allowed for us to really work together in the allotted amount of time we had.

Joy is outstanding. I was very fortunate to be able to have her to be my doctor here on this. I can't thank her enough. She's all, she lives up to all the experiences I've had with the specialists at MGH, which I've been with you guys for about 35, 40 years now. She's just terrific. Great people skills, listens carefully, thinks ahead about what's ... Read More

Joy is outstanding. I was very fortunate to be able to have her to be my doctor here on this. I can't thank her enough. She's all, she lives up to all the experiences I've had with the specialists at MGH, which I've been with you guys for about 35, 40 years now. She's just terrific. Great people skills, listens carefully, thinks ahead about what's the next important question to ask. She was a couple steps ahead of me in bringing out what I wanted to be able to hear so that I didn't have to ask more questions. So it's just terrific experience. And again, I feel very, very fortunate. So thank you very much. And my name is [redacted]

Dr. Tsai is excellent. She reviews everything, makes suggestions and is aware of my overall health issues. She is always upbeat and easy to speak with.

She was very efficient, provided a detailed report from our visit on the patient portal for me to refer to.