Emergency department doctors ask: “Where did all the patients go?”
During the early days of the COVID-19 pandemic in New England, emergency department visits for medical emergencies declined by nearly a third.
About Ben White, MD
Dr. Benjamin A. White is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of Clinical Operations for the MGH Emergency Department, and the chair of the ED Operations Committee. Ben received his M.D. from Harvard Medical School, and then completed his residency in Emergency Medicine at the Harvard Affiliate Emergency Medicine Residency Program (HAEMR) at Brigham and Women's Hospital and MGH, where he served as chief resident in his final year.
Ben’s academic and administrative career has focused on improving patient care and experience across the spectrum of the ED visit. His work had included multiple ED operations and systems improvement projects, with an emphasis on clinical innovations that reduce unnecessary waits and waste, increase communication quality and frequency, optimize patient comfort, and improve the overall environment of care. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at SAEM, AAEM, ACEP, and through multiple invited presentations. Ben cares deeply about making significant and sustainable improvements in ED patient care, and the humanism and compassion that is integral to a positive patient experience during the ED visit.
Clinical Interests:
- Emergency Department Operations
- Hospital Overcrowding
- Process Improvement
Treats:
- Adult & Pediatrics
Locations
Mass General Emergency Medicine
55 Fruit St.
Boston, MA 02115
Phone: 617-724-4100
Medical Education
- MD, Harvard Medical School
- Residency, Brigham and Women's Hospital
American Board Certifications
- Emergency Medicine, American Board of Emergency Medicine
Accepted Insurance Plans
- Aetna
- Beech Street
- Blue Cross Blue Shield
- Blue Cross Blue Shield Medicare
- Cigna
- Commonwealth Care Alliance
- Coventry
- Fallon Health
- Harvard Pilgrim Health Care
- Humana
- Maine Community Health Options
- Mass General Brigham Health Plan
- MassHealth
- Medicaid CT
- Medicaid ME
- Medicaid NH
- Medicaid RI
- Medicaid VT
- Medicare
- Medicare ACO
- Multiplan
- Railroad Medicare
- Senior Whole Health
- TriCare
- Tufts Health Plan
- United Health Care
- Wellpoint
- WellSense
- WellSense NH
Note: This provider may accept more insurance plans than shown; please call the practice to find out if your plan is accepted.
Research
Dr. White is a member of the MGH Emergency Department Research Committee. He has focused his research on systems engineering; testing new methods to deliver emergency care more effectively and efficiently using process improvement techniques. Dr. White is also interesting in studying clinical operations and the association with improving the quality of care. He has co-authored numerous scientific and medical publications.