Access and New Appointment Center

Specially trained representatives staff the Mass General for Children (MGfC) Access and Appointment Center. They link pediatricians, family practitioners, pediatric specialists and other healthcare providers to the many programs and services at MGfC.

For Patients: Call 888-644-3248

Representatives are available to schedule appointments and facilitate registration in one simple phone call. They also work hard to match patient demographics with MGfC locations so that appointments can be scheduled in the most convenient locations. Patients should call 888-644-3248.

For Referring Physicians/Physicians' Office Staff

Representatives provide direct contact to MGfC specialists when clinicians have questions, concerns, need an urgent appointment or have specific problems accessing or navigating through our services. Referring physicians or their office staff should call 888-644-3211.

Access Center and Physician Relations Management

The Access Center representatives can assist with any of the following access needs:

• Facilitating urgent appointment requests for new patients, follow-up services, ancillary testing of clinical services at MGfC
• Facilitating direct access to any physician, clinician, or staff member at MGfC
• Accepting your feedback regarding practice interactions, access, and availability
• Requesting a directory of Mass General for Children pediatric specialists
• Seek out solutions for issues or questions that come about MGfC
• Changing your contact information or the contact information for your practice