Patient Rights & Concerns

Massachusetts General Hospital's goal is to provide the best health care experience possible. Patients or family members can share their compliments or voice any concerns about their experience by using the resources listed on this page.

Mass General encourages all patients and families to report any issues to the hospital through the following resources.

Patients Rights

Mass General is committed to maintaining the rights, dignity and well-being of all patients. Learn about your rights as a patient and how Mass General can provide you with the best possible care.

Mass General does not discriminate against any individual, regardless of race, color, religious creed, gender, gender identity or expression, genetic information, sexual orientation, age, disability, veteran or active military status, marital status or national origin.

Read our nondiscrimination statement

Everyone should expect a safe, caring, and inclusive environment in all our spaces. Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome.

Read the full Patient Code of Conduct

Patient and Family Relations

Patient and Family Relations provides a link between you and Mass General leadership. Patient advocates will communicate your compliments or investigate any complaint you might have.

Statement About Doctors' Relationships with Outside Companies (Industry)

Many Mass General Brigham doctors work closely with companies (industry) that make drugs, medical equipment or provide other products and services. When our doctors work with these companies, it results in the development of new and better ways to diagnose and treat illness, and benefits the health of the public.

Sometimes the companies pay Mass General Brigham or Mass General Brigham doctors for services, such as consulting or giving educational talks. Doctors may also own stock in these companies. We review all of these relationships to make sure our policy is followed so that your care is not affected in any way.

Information about these relationships is available at openpaymentsdata.cms.gov/search, a website sponsored by the federal government. To learn more about the Mass General Brigham policy and how Mass General Brigham handles doctors’ relationships with outside companies, visit the Mass General Brigham Office for Interactions with Industry website. If you have questions about these relationships, please ask your doctor or contact the Office for Interactions with Industry at phsoii@partners.org.